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Author Topic: Fours Js website server under maintenance  (Read 3531 times)
Olivier E.
Four Js
Posts: 165


« on: November 02, 2020, 03:45:29 pm »


 Fours Js website server under maintenance



Dear Customers,

        The Fours Js website https://4js.com server is planned to be under maintenance on Tuesday, November 3rd 2020 from 10:00am (UTC+1) till around 12:00pm (UTC+1).


To raise a support request during this maintenance period:

  • with the European support team (For UK customers, please see below)  please send email to support@4js.com or call +33 3 88 18 61 24.

  • with the UK support team, please send email to support@4js-emea.com or call +44 (0) 370 111 5147.

  • with the Australian support team, please send email to support@4js.com.au or call +612-8004-5890.


       
We apologize for any inconvenience caused.

Best regards,

Four Js Support team
Richard H.
Posts: 9


« Reply #1 on: November 04, 2020, 09:25:31 am »

Hi,

Genero Studio 3.20.09 has started producing this error on startup since the maintenance downtime yesterday:

Quote
Update server returned an error: Error transferring https://update.4js.com/ws_checkversion.php - server replied: Internal Server Error.
Lionel F.
Four Js
Posts: 82


« Reply #2 on: November 04, 2020, 10:30:36 am »

Hi Richard,

Thanks a lot for reporting this.
The problem has been fixed this morning, you can test again ;-)

Best Regards,
Lionel
Richard H.
Posts: 9


« Reply #3 on: November 04, 2020, 12:14:42 pm »

Thank you Lionel, I can confirm it is working now.
Lionel F.
Four Js
Posts: 82


« Reply #4 on: November 04, 2020, 02:40:12 pm »

Great, thanks again for having reported the issue.

Best Regards,
Lionel
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