Hi,

Also this report runs here without problem.
Are you able to run any other report with PDF output on you system without error or is the error specific to this report? Can you provide me with an English translation of the error message?

Alex

Alex,
the customer has reported the case in the portal.  I'll PM you the case number

Reuben

Hi,

Also this report runs here without problem.
Are you able to run any other report with PDF output on you system without error or is the error specific to this report? Can you provide me with an English translation of the error message?

Alex

Hi,

How can I contact the technical staff? This issue is very frustrating

If you want to access technical staff you should be using the Support Portal.  Looking through the Portal I see you raised 47 cases from January 2017 to February 2020 but nothing since then.

Raising a case via the support portal goes to regional 4Js support office and we aim to respond within the timeframes of our SLA.
Asking questions via the forum does not trigger SLA timers.  Ideally Genero developers would answer each others questions in the forum.


You should be aware that the URL for the portal changed in December last year, see this notice https://forum.4js.com/fjs_forum/index.php?topic=2043.0 and note the instructions and URL in Reply #5 of that thread

Reuben

How can I contact the technical staff? This issue is very frustrating, and I am still unable to generate multiple labels.
I apologize for the mistake; the file I provided earlier was incorrect. This is the correct version.

Not sure how, but I seemed to have broken my SAML-SSO

I can run the program without saml just fine, but when I attach the DELEGATE to the zcf.  It goes away.

I have gas 3.20 and gas 4.01 on the same WS2019 IIS10 box.  .xcf looks like this.
gas 3.20 does not use the SAML and has the /gas application pointing to the 3.20.09 isapi.dll
gas 4.01.05 uses SAML and has a /gas4 application pointing to the 4.01.03 isapi.dll

<APPLICATION Parent="defaultgwc"
  xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
  xsi:noNamespaceSchemaLocation="http://www.4js.com/ns/gas/4.01/cfextwa.xsd">
  <EXECUTION>
    <ENVIRONMENT_VARIABLE Id="FGLSQLDEBUG">3</ENVIRONMENT_VARIABLE>
    <ENVIRONMENT_VARIABLE Id="FGLWSDEBUG">3</ENVIRONMENT_VARIABLE>
    <PATH>$(res.deployment.path)/.</PATH>
        <MODULE>helloWorld.42m</MODULE>
        <DELEGATE service="services/SAMLServiceProvider" />
  </EXECUTION>
</APPLICATION>

The SAML.log shows this.
Date: 11/18/2024    Time: 17:18:02
MSG  : 3152 - [Logs] "INIT" with level='DEBUG' done
Date: 11/18/2024    Time: 17:18:02
MSGLOG : 3152 - [Server] "Main" Started
Date: 11/18/2024    Time: 17:18:02
DEBUG  : 3152 - [CryptoManager] "LoadKeys" Signing
Date: 11/18/2024    Time: 17:18:02
DEBUG  : 3152 - [CryptoManager] "LoadKeys" Encryption
Date: 11/18/2024    Time: 17:18:02
DEBUG  : 3152 - [CryptoManager] "LoadKeys" Metadata
Date: 11/18/2024    Time: 17:18:02
MSGLOG : 3152 - [CryptoManager] "LoadKeys" Metadata: No certificate or key found
Date: 11/18/2024    Time: 17:18:02
ACCESS : 3152 - [Server] "Main" Started
Date: 11/18/2024    Time: 17:18:02
ACCESS : 3152 - [Request] "10.16.100.104" incoming request : /gas4/ws/r/services/SAMLServiceProvider/Delegate
Date: 11/18/2024    Time: 17:18:02
MSGLOG : 3152 - [SPManager] "HasAccess" https://apps01.myserver.org/gas4/ua/r/HelloWorld
Date: 11/18/2024    Time: 17:18:02
DEBUG  : 3152 - [SPManager] "HasAccess" (null)
Date: 11/18/2024    Time: 17:18:02
DEBUG  : 3152 - [Access] "ValidateAccessToken" (null)
Date: 11/18/2024    Time: 17:18:02
MSGLOG : 3152 - [SPManager] "StartAuthentication" https://apps01.myserver.org/gas4/ua/r/HelloWorld
Date: 11/18/2024    Time: 17:18:02
ERROR  : 3152 - [Session] "CreateSession" unable to create session: crypto library function failed : openssl error: error:1E08010C:DECODER
Date: 11/18/2024    Time: 17:18:02
ERROR  : 3152 - [SPManager] "StartAuthentication" Unable to create session
Date: 11/18/2024    Time: 17:18:02
ACCESS : 3152 - [Request] "10.16.100.104" response returned:
ACCESS : 3152 - [Request] "10.16.100.104" response returned:
Date: 11/18/2024    Time: 17:21:58
ERROR  : 3152 - [Server] "Request" -15575
Date: 11/18/2024    Time: 17:21:58
MSGLOG : 3152 - [RelayState] "RelayState" cleanup
Date: 11/18/2024    Time: 17:21:58
SQLERR : 3152 - [Nonce] "CleanupNonce" cleanup failed sqlcode=-6372
Date: 11/18/2024    Time: 17:21:58
MSGLOG : 3152 - [Access] "CleanupAccessToken" cleanup
Date: 11/18/2024    Time: 17:21:58
MSGLOG : 3152 - [Session] "Session" cleanup
Date: 11/18/2024    Time: 17:21:58

Configuration is
xml.saml_signature.x509             = "../crt/MyApps.crt"
xml.saml_signature.key              = "../crt/MyApps.key"
xml.saml_encryption.x509            = "../crt/MyApps.crt"
xml.saml_encryption.key             = "../crt/MyApps.key"
xml.saml_metadata_signature.x509    = "../crt/Fourjs.crt"
xml.saml_metadata_signature.key     = "../crt/Fourjs.key"

#
# IdP Trusted certificates list
#
#xml.keystore.calist       = "../crt/SSOCircleCA.crt"

#
# Configuration
#

saml.entityId = "urn:genero"        # Identifies the Service Provider
saml.allowUnsecure = "false"        # Whether unsecured communications are allowed between IdP and SP (Not recommended)
saml.wantAssertionsSigned = "true"  # Indicates whether the incoming assertion must be signed
saml.wantResponseSigned   = "false" # Indicates whether the incoming response must be signed


and yes, the files are there.

Microsoft SAML shows I signed in successfully.

The openssl error seems to lead me to think my certs went bad, but they are good until 2025 on the server and 2027 at microsoft.  My other thought was the folder is not readable by IIS, but the FGLDIR is readable by IIS_IUSRS.

Any help would be greatly appreciated. 

Thanks a lot.
We ran the report here in version 3.20 and version 5.0 and it produced 1091 labels in about 4.5 seconds without any runtime errors (see attachment).
I propose that you get in contact with the support (they are already informed) to further look into the problem.
Best regards,
Alex 

Hi Alex
as the attachment

Hi,

I need some more information. Can you please please set the environment GREDATAFILE to some file (e.g. /tmp/gredatafile.xml) and run the report once more and upload the resulting file here.

Could you please also upload the .4rp and .rdd of the report.

Thanks a lot in advance,

Alex

Hello
I'm having some troubles about designing client labels by using Genero Studio,
The labels I designed can only be produced in smal quantities (as shown in Figure 1), and cannot be produced a large quantities (as shown in Figure 2-3).
There is still no any response after 10 minutes. If the system is forced to shut down, an error (as shown in Figure 4) will appear.
So I want to know what the problem is?

Hi.
I read "it will be compatible with all supported versions of the Genero DVM."

Does this means that it still support the Native Rendering ?
Best regards.
Enrico

It is a maintenance release, so no big change.

With GDC 5.00 ...

Using FGL 5.00 or 4.01, it will use Universal Rendering
Using FGL 3.21 it will use Native Rendering, with an FGLPROFILE option to use Universal Rendering

See https://4js.com/online_documentation/fjs-genero-manual-install-html/#genero-install-topics/c_gdc_install.html#c_gdc_compat_500