next »

[Olivier E.]

Fours Js website server under maintenance

Dear Customers,

        The Fours Js website https://4js.com server is planned to be under maintenance on Tuesday, November 3rd 2020 from 10:00am (UTC+1) till around 12:00pm (UTC+1).


To raise a support request during this maintenance period:

• with the European support team (For UK customers, please see below)  please send email to support@4js.com or call +33 3 88 18 61 24.
  
  
• with the UK support team, please send email to support@4js-emea.com or call +44 (0) 370 111 5147.
  
  
• with the Australian support team, please send email to support@4js.com.au or call +612-8004-5890.
  
  

       
We apologize for any inconvenience caused.

Best regards,

Four Js Support team

[Richard H.]

Hi,

Genero Studio 3.20.09 has started producing this error on startup since the maintenance downtime yesterday:

Update server returned an error: Error transferring https://update.4js.com/ws_checkversion.php - server replied: Internal Server Error.

[Lionel F.]

Hi Richard,

Thanks a lot for reporting this.
The problem has been fixed this morning, you can test again ;-)

Best Regards,
Lionel

[Richard H.]

Thank you Lionel, I can confirm it is working now.

[Lionel F.]

Great, thanks again for having reported the issue.

Best Regards,
Lionel