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Author Topic: Black Background  (Read 3729 times)
Bartosz P.
Posts: 3


« on: September 17, 2018, 12:02:25 pm »

I have just installed Genero Studio and black background screen welcomes me on "Welcome" page.
There is also a black screen on every page in help document (screenshot attached)

Any thoughts how to get rid of black screens and enable helpdocs?

Thanks in advance!


* genero.PNG (63.24 KB, 1471x779 - viewed 622 times.)
Reuben B.
Four Js
Posts: 834


« Reply #1 on: September 20, 2018, 02:17:34 am »

I would suggest you contact your local support with this issue if you. haven't already.  They would need to know the Studio version, your O/S version, and any steps you have performed in installing and in this particular case uninstalling a previous version.  To help them out give them the numbers SUPNA-4622, SUP-23835, this will enable them to give you the resolution steps, but given that at least three people have ended up in this position, we should figure out how you got there.

Reuben

Product Consultant (Asia Pacific)
Developer Relations Manager (Worldwide)
Author of https://4js.com/ask-reuben
Contributor to https://github.com/FourjsGenero
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