James,
We have a couple of different communication options.
1. If you are in the EAP program and you discover a change in behaviour with the EAP version compared to the previous version, or have a query about some new functionality in the EAP version, then you should raise that in the EAP mailing list. Details of which are provided when you join the EAP
2. If you have an issue with a released version of Genero, or you have a howto question, then you should contact your local support center.
So in this instance, the" Value 'imageContainerType' not in enumeration: message is not an EAP issue because it also occurs in a release version of Genero. I get the same error message using GST 2.41.31. So for this, you should be sending a mail to your local support center.
Now for your other issue, when communicating with the forum or support, you should provide an overview of what you are trying to do. So in this instance, you probably want to say something along the lines of "I want my Genero program to display the output of this RSS feed
http://news.customs.gov.au/RSS_news_feed.asp?CAT=1"
By giving this overview, it maybe that you are going down the wrong path and someone may open an alternative way of doing the task. So if the above is what you want do do, have you considered using the launchurl frontcall CALL ui.Interface.frontCall("standard","launchurl","
http://news.customs.gov.au/RSS_news_feed.asp?CAT=1",[]), or if you don't want to launch a browser using the com/xml libraries to read the RSS feed into a 4gl program and display parts of it via DISPLAY ARRAY and/or TEXTEDIT.
The other thing you should do is provide a small example that illustrates your issue. Your issue with the file maybe because you have the wrong number of slashes but there is no way of us knowing that. So take the example I posted earlier and modify it to reproduce your issue. If we have an example that works in our environment, but the same doesn't work in your environment then we also know we can start looking for environment type issues such as the proxy server that Lionel mentioned.
Hope that all makes sense
Reuben