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[Candy M.]

How can one prevent an application from getting a "Timeout Occurred"?

We have our user agent set to about 4 hours and it occurs less than 10 minutes.
My as.xcf is:

 <WEB_APPLICATION_TIMEOUT_COMPONENT Id="cpn.wa.timeout">         
   <USER_AGENT>14400</USER_AGENT>                               
   <REQUEST_RESULT>60</REQUEST_RESULT>                           
   <DVM_AVAILABLE>10</DVM_AVAILABLE>                             
   <DVM_PINGTIMEOUT>300</DVM_PINGTIMEOUT>                       
 </WEB_APPLICATION_TIMEOUT_COMPONENT>                           

We are using gas2.30.13 with apache server.
We even have apache set at:

#                                                                     
# Timeout: The number of seconds before receives and sends time out. 
#                                                                     
Timeout 14400                                                         

We would like for an application to be like a desktop application and not timeout.

Thanks for any ideas.

Candy
ONLINE Computing, Inc.

[Sisavanh S.]

Hi Candy,

Please, no support question on this forum:
https://4js.com/fjs_forum/index.php?topic=7.0

Your local support center is already dealing with your issue.
Your application should not timeout even with DUA_BASIC.
We need to analyze what happened.

The log you sent us are not detailled enough. I can only see the request headers but not what happened to the timeouts.
You are missing the ALL category:
https://4js.com/en/support/faq/?c=16#7

About understanding the timeout you can refer to:
https://4js.com/online_documentation/fjs-gas-manual-html/User/ASAppTimeoutRef.html#DVM_PINGTIMEOUT

If there is any emergency, please raise the priority at your local support center.

Thanks.
Sisa.

[Candy M.]

I apologize Sisa.

I think we have it figured out.  My frustration level was getting high.

Now I can concentrate on the application itself.

I promise I won't post here again if support case. :-)

Candy