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[cheng_yi h.]

Hello
I'm having some troubles about designing client labels by using Genero Studio,
The labels I designed can only be produced in smal quantities (as shown in Figure 1), and cannot be produced a large quantities (as shown in Figure 2-3).
There is still no any response after 10 minutes. If the system is forced to shut down, an error (as shown in Figure 4) will appear.
So I want to know what the problem is?

[Alex G.]

Hi,

I need some more information. Can you please please set the environment GREDATAFILE to some file (e.g. /tmp/gredatafile.xml) and run the report once more and upload the resulting file here.

Could you please also upload the .4rp and .rdd of the report.

Thanks a lot in advance,

Alex

[cheng_yi h.]

Hi Alex
as the attachment

[Alex G.]

Thanks a lot.
We ran the report here in version 3.20 and version 5.0 and it produced 1091 labels in about 4.5 seconds without any runtime errors (see attachment).
I propose that you get in contact with the support (they are already informed) to further look into the problem.
Best regards,
Alex 

[cheng_yi h.]

How can I contact the technical staff? This issue is very frustrating, and I am still unable to generate multiple labels.
I apologize for the mistake; the file I provided earlier was incorrect. This is the correct version.

[Reuben B.]

Hi,

How can I contact the technical staff? This issue is very frustrating

If you want to access technical staff you should be using the Support Portal.  Looking through the Portal I see you raised 47 cases from January 2017 to February 2020 but nothing since then.

Raising a case via the support portal goes to regional 4Js support office and we aim to respond within the timeframes of our SLA.
Asking questions via the forum does not trigger SLA timers.  Ideally Genero developers would answer each others questions in the forum.


You should be aware that the URL for the portal changed in December last year, see this notice https://forum.4js.com/fjs_forum/index.php?topic=2043.0 and note the instructions and URL in Reply #5 of that thread

Reuben

[Alex G.]

Hi,

Also this report runs here without problem.
Are you able to run any other report with PDF output on you system without error or is the error specific to this report? Can you provide me with an English translation of the error message?

Alex

[Reuben B.]

Hi,

Also this report runs here without problem.
Are you able to run any other report with PDF output on you system without error or is the error specific to this report? Can you provide me with an English translation of the error message?

Alex

Alex,
the customer has reported the case in the portal.  I'll PM you the case number

Reuben