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[Scott P.]

Within the last couple weeks, we've had some machines at one site no longer being able to launch the GDC (ver 3.10.25) due to this error suddenly popping up. Win10 machines managed by the local customer. Has anyone else seen this error? Research indicates that it is typically related to a graphics card driver. We are not aware of any driver updates performed by the customer.

[Reuben B.]

I have not seen that error but my instinct would be to find out the .dll that could not be loaded, see #2 here https://stackoverflow.com/a/14362289

[Scott P.]

Thanks for the response Reuben. We discovered today that disabling the default Intel display adapter in Device manager fixed the issue. Something got updated when they updated to Windows 10 v1909.

[Reuben B.]

If you are able to gather any details, please pass onto your support contact so that it can be entered into our knowledge base.

Thanks,

Reuben

[Lionel F.]

Hi,

Since (from what I read) it looks related to the graphic card and potentially to QT/OpenGL, perhaps an idea could be to test this environment variable (on the GDC client side) which forces the software rendering :
QT_QUICK_BACKEND=software

Not sure it will help but it can deserve to be tested.

Best Regards,
Lionel