When raising cases with support via the Support Portal you will be given a Reference Number that is prefixed SUP, SUPNA, SUPUK, SUPASIA, SUPLATINO, SUBIBERICA etc. depending upon what region you are in. You can view the cases you have in the portal by clicking on the Requests button in the top right corner of your regions portal page. (
https://4js.com/support/support-request/)
If that case results in some work for our development teams, whether that be a bug, or enhancement request, an Issue is created. This Issue is identified by an “Issue Id” that has prefix such as FGL, GBC, GAS, GST etc depending upon what product it relates to e.g. GBC-03766 is a Genero Browser Client issue. You won’t see these Issues in the Support Portal but you will see them in the Issue Tracker (
https://4js.com/support/issue/?)
To learn more about the Issue Tracker read
https://4js.com/ask-reuben/ig-148/
Sign in for full access
Help
