Hello Shaun,
May I ask you to send an email to your support center, because this is a support issue not a question about feature or "how to do something".
Four J's invite you to have a look to the "The purpose of this Four J's Technical Forum" :
https://4js.com/fjs_forum/index.php?topic=7.0Thank you very much,
Olivier ECKERT - Four J's Development Tools