There maybe an innocent explanation for this.  Send your complete logs (dispatcher, proxy, vm) and version info to your support contact and ask if similar to SUP-30319/GAS-3843.  They can give more detail on the scenario but essentially a program has launched multiple child programs, user closes browser tab, and in the tidyup the proxy process is terminated before all the child processes are terminated. 

Hi everyone,
sometimes I get notified that applications running via the GBC stop with this error:

Code

The application encountered a problem.
Session does not exist.

From the fastcgidispatcher logs I read this:

Code

Line 9625836: 10:56:37.931886 321135.070829 [fastcgi.c:829] 1072 2437629696 STREAM=1232;FASTCGI=71443 "fastcgi_stream_fetch_record" H(version: 1, type: FCGI_PARAMS, requestId: 1, contentLe ngth: 0, paddingLength: 0
Line 9625837: 10:56:37.931903 321135.070847 [dispatch_handler.c:3323] 1072 2437629696 STREAM=1232;FASTCGI=71443;REQID=639889 "Incoming request" /ua/sua/c7dca415c979bcce 17e922c8e0153bc0?appId=32&pageId=63
Line 9625838: 10:56:37.931944 321135.070898 [dispatch_handler.c:594] 1072 2437629696 STREAM=1232;FASTCGI=71443;REQID=639889 "Forwarding request" POST /ua/sua/c7dca415c979 bcce17e922c8e0153bc0?ConnectorURI=/gas&appId=32&pageId=63 HTTP /1.1\r\nConnection: keep-alive\r\nCookie: MOD_AUTH_CAS_S=xxxxxxxxxxxxxxxxx; Genero-SID=3871f8bc65c7550ccaccbc40cb17e167; lang=it-IT\r\nSec-Fetch-Dest: empty\r\nContent-Length: 0\r\nReferer: https://erp.domain.tld.com/gas/ua/r/myGeneroApp_mar\r\nX- Fourjs-Client: GBC/1.00.60.xx-202112101034\r\nHost: erp.domain.tld.com\r\nSec-Fetch-Mode: cors\r\nSec-Fetch-Site: same-origin\r\nAccept- Language: it-IT,it;q=0.8,en-US;q=0.5,en;q=0.3\r\nAccept: */*\r\nOrigin: https://erp.domain.tld.com\r\ nAccept-Encoding: gzip, deflate, br\r\nUser-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS \r\nX-FourJs-Environment-Variable-REMOTE_ADDR: 172.20.214.101\r\nX-FourJs-Environment-Variable-REMOTE_USER: devid\r\nX-FourJs-Environment-Variable-SERVER_NAME: erp.domain.tld.com\r \nX-FourJs-Environment-Variable-HTTPS: on\r\n\r\n
Line 9651801: 10:56:56.904757 321154.043702 [dispatch_handler.c:702] 1072 2437629696 STREAM=1232;FASTCGI=71443;REQID=639889 "SYSTEM ERROR" At (dispatch_handler.c:702) : Error 2 = ''
Line 9651802: 10:56:56.904779 321154.043723 [dispatch_handler.c:702] 1072 2437629696 STREAM=1232;FASTCGI=71443;REQID=639889 "process_response_tlv_header" Failed to read TLV
Line 9651803: 10:56:56.904785 321154.043729 [dispatch_handler.c:767] 1072 2437629696 STREAM=1232;FASTCGI=71443;REQID=639889 "SYSTEM ERROR" At (dispatch_handler.c:767) : Error 2 = ''
Line 9651804: 10:56:56.904790 321154.043733 [dispatch_handler.c:767] 1072 2437629696 STREAM=1232;FASTCGI=71443;REQID=639889 "Forwarding response" Failed to process TLV header
Line 9651805: 10:56:56.904811 321154.043754 [dispatch_handler.c:3134] 1072 2437629696 STREAM=1232;FASTCGI=71443;REQID=639889 "UA" Forward response failed, removing Session
Line 9651806: 10:56:56.904818 321154.043762 [session.c:3692] 1072 2437629696 STREAM=1232;FASTCGI=71443;REQID=639889 "Session remove" Session c7dca415c979bcce17e922c8 e0153bc0 has not been removed from disk, already done by another thread
Line 9651807: 10:56:56.904838 321154.043782 [fastcgi.c:829] 1072 2437629696 STREAM=1232;FASTCGI=71443;REQID=639889 "fastcgi_stream_fetch_record" H(version: 1, type: FCGI_STD IN, requestId: 1, contentLength: 0, paddingLength: 0
Line 9651808: 10:56:56.904847 321154.043791 [fastcgi.c:885] 1072 2437629696 STREAM=1232;FASTCGI=71443;REQID=639889 "fastcgi_stream_fetch_record" No more data to read ==> EOF
Line 9651809: 10:56:56.904877 321154.043821 [fastcgi.c:1733] 1072 2437629696 STREAM=1232;FASTCGI=71443;REQID=639889 "Response sent" 172.20.214.101 - devid [1 6/Apr/2024:08:56:37 GMT] "POST /ua/sua/c7dca415c979bcce17e922c8e0153bc0 " 500 0 "https://erp.domain.tld.com/gas/ua/r/myGeneroApp_mar" "Mozilla/5.0 (Macintosh; Intel Mac OS /20100101 Firefox/123.0" query string: appId=32&pageId=63
Line 9651810: 10:56:56.904883 321154.043827 [fastcgi.c:1867] 1072 2437629696 STREAM=1232;FASTCGI=71443 "HTTP request" Failed to handle request /ua/sua/c7dca415c979bcce17e922c8e 0153bc0

What could it be?

[Genero Enterprise 3.21 GRE Maintenance Release]

Genero Enterprise 3.21 GRE Maintenance Release

Four Js is pleased to announce a Maintenance Release of Genero Report Engine 3.21.02.

These versions includes also the following bugs fixes https://4js.com/support/issue/GRE/3.21.02.

These versions are now downloadable from the web site: https://4js.com/download/products/.

All Four Js Genero customers under maintenance have free access to the new release.

Best regards,

Four Js Development Tools

This topic has been moved to GDC.

https://forum.4js.com/fjs_forum/index.php?topic=2080.0

Hello Cheong Wee Ting,


"Cannot Connect to GUI" can be that your FGLSERVER variable is not set correctly.

https://4js.com/online_documentation/fjs-fgl-3.21.02-manual-html/#fgl-topics/c_fgl_EnvVariables_FGLSERVER.html

If you are working with SSH connect between GDC and FGLGWS, you can use the automatic FGLSERVER setting https://4js.com/online_documentation/fjs-gdc-3.21.02-manual-html/#gdc-topics/t_gdc_applications_shortcuts_creating_direct.html

And you can think about port forwarding too: https://4js.com/online_documentation/fjs-gdc-3.21.02-manual-html/#gdc-topics/c_gdc_SSH_port_forwarding.html



You are working with GSTSRV (Genero Studio Server). Perhaps there is some other configuration point to check.

I suggest you to open a support ticket. Perhaps we can provide a remote assistance to easy the communication.


Thank you,

Olivier Eckert - Four Js Support

[The Four Js Support portal will migrate to the cloud]

The Four Js Support portal will migrate to the cloud

Dear customers,
 
We are pleased to present the Genero roadmap for the next three years; it can be found on the Four Js Web site at https://4js.com/2024-roadmap-fy24-26/
 
We invite you to read it and give any feedback to your local support center.
 
Thank you,
 
Four Js Development Tools

Reuben,

That's worked great, thanks.

Carl

Hi,

Can fglrun (gstsrv/3.20.05rt/fgl/) run in server ip address 192.168  as we do not have issue when the server ip was 10.168 ?

Thank you.

Regards,
Cheong Wee Ting

Hi,

Just wondering what is the root cause of this

Program stopped at 'fgldialog.4gl', line number 117.
FORMS statement error number -6300.
Can not connect to GUI: '192.168.16.13:6400': The socket connection timed out.

We have open 6400 port. Before this, we can execute fglrun. Now, we change the server IP address, and unable to execute fglrun.

Hope anyone can advise on this.

Thank you.

Regards,
Cheong Wee Ting

Carl,

You indicated GBC version 4.01.12, there is an improvement in this area in 4.01.22, see second entry Accessing the Table Menu https://4js.com/online_documentation/fjs-gbc-manual-html/#gbc-topics/gbc_whatsnew_40122.html

Reuben