Hi Candy,
Support has helped with this many times but I don't know how to search through all cases to find it.
Hopefully you have been using the support portal.
If you are in your portal (and it is the same as mine, they can vary by region), you will see in top right "Requests" and a number. If you click on this it allows you to choose between My Requests and All Requests and then displays a list of either your requests or all requests. At the top of this list, there are 3 comboboxes. Change the one that says Open Requests to Any Status and then type into the Searchbox some word(s) that will be in your case, in this case "glibc"
What is the command to find the glibc version on Linux.
The other thing to note, as a general rule of thumb, any non Genero questions (the g in glibc does not stand for Genero) , answers can be found using your favourite search engine that will hopefully direct you to sites such as StackOverflow (
https://stackoverflow.com/questions/9705660/check-glibc-version-for-a-particular-gcc-compiler) , Linux Questions (
https://www.linuxquestions.org/questions/linux-software-2/how-to-check-glibc-version-263103/).
Reuben