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General => Ask Reuben => Topic started by: Reuben B. on September 04, 2020, 02:58:42 am

Title: Ask Reuben 44 - Operating System 101
Post by: Reuben B. on September 04, 2020, 02:58:42 am
This weeks Ask Reuben on Operating Systems is one I have been attempting to write for a few weeks and is a little different.  I have been wanting to write it as I am conscious that I have concentrated on Genero code issues and I want to branch out into our other products such as Genero Application Server, Genero Studio, Genero Report Writer, Genero Mobile and this touches across all our products.

Genero does not do anything special with regards Operating Systems.  We have to respect and follow the rules operating systems put in place.  There are a number of questions I see in the support portal where there is a lack of understanding of ...

   ē how to configure or use Genero products, and
   ē what is wrong with the result of the configuration and why you need to change the configuration.

Frequently I see users concentrating on the how but what they need to do is step back and look at the why.  For example I donít think I have ever been asked how to set LD_LIBRARY_PATH in Genero Application Server or Genero Studio configuration, but we have had cases raised where the answer is that LD_LIBRARY_PATH is not set to the value needed, but the person asking the question has not identified that LD_LIBRARY_PATH not being correct is the problem.

This article may raise more questions than it answers but please donít be afraid to dig deep down and try and understand what is happening as that may help you analyse and resolve issues, and improve your usage of our products.